Privacy Policy

1. Introduction

HVACRepairs.ca, a division of ROMA Heating & Cooling ("we," "our," or "us"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We collect information that you provide directly to us, including:

• Name, email address, phone number, and mailing address
• Service address and property details
• HVAC system information and service history
• Payment information (processed securely through third-party payment processors)
• Communications with our customer service team

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our HVAC repair and maintenance services
• Process your service requests and payments
• Send you service reminders, maintenance notifications, and promotional communications
• Respond to your inquiries and provide customer support
• Comply with legal obligations and protect our rights

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service providers who assist in our operations (e.g., payment processors, scheduling software)
• Professional advisors such as lawyers and accountants
• Law enforcement or regulatory authorities when required by law
• Third parties in connection with a business transaction (e.g., merger or acquisition)

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

6. Your Rights and Choices

You have the right to:

• Access and receive a copy of your personal information
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Opt-out of marketing communications
• Withdraw consent where we rely on consent to process your information

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: