Question 1

What areas do you serve?

Accepted Answer

We serve all of Metro Vancouver including Vancouver, Burnaby, Surrey, Richmond, Coquitlam, North Vancouver, West Vancouver, New Westminster, Port Coquitlam, Port Moody, Maple Ridge, Langley, Delta, White Rock, and Pitt Meadows. We also service the Fraser Valley and Sea-to-Sky corridor.

Question 2

Are you available for emergency repairs?

Accepted Answer

Yes! We offer 24/7 emergency HVAC repair services. Call us anytime at 604-704-0300 for immediate assistance with heating or cooling emergencies.

Question 3

Are your technicians certified?

Accepted Answer

Absolutely. All our technicians are Red Seal certified, licensed, and insured. We maintain ongoing training to stay current with the latest HVAC technologies and best practices.

Question 4

Do you offer warranties on repairs?

Accepted Answer

Yes, we provide warranties on both parts and labor. Warranty terms vary depending on the specific repair or replacement. We'll clearly explain all warranty coverage before starting any work.

Question 5

How quickly can you respond to service calls?

Accepted Answer

For emergency calls, we typically arrive within 1-2 hours. For scheduled appointments, we offer same-day or next-day service in most cases.

Question 6

How often should I service my furnace?

Accepted Answer

We recommend annual furnace maintenance, ideally in the fall before the heating season begins. Regular maintenance prevents breakdowns, improves efficiency, and extends your furnace's lifespan.

Question 7

What are signs my furnace needs repair?

Accepted Answer

Common signs include strange noises (banging, rattling, squealing), uneven heating, increased energy bills, frequent cycling, yellow pilot light, or unusual odors. If you notice any of these, call us for an inspection.

Question 8

How long does a furnace typically last?

Accepted Answer

With proper maintenance, a furnace typically lasts 15-20 years. Factors affecting lifespan include quality of installation, maintenance frequency, and usage patterns.

Question 9

Should I repair or replace my old furnace?

Accepted Answer

If your furnace is over 15 years old, requires frequent repairs, or has efficiency below 80%, replacement is often more cost-effective. We'll provide honest recommendations based on your specific situation.

Question 10

Why is my furnace blowing cold air?

Accepted Answer

Common causes include thermostat issues, pilot light problems, dirty filters, or a malfunctioning heating element. Our technicians can quickly diagnose and fix the issue.

Question 11

How often should I service my air conditioner?

Accepted Answer

Annual AC maintenance is recommended, ideally in spring before the cooling season. Regular service ensures optimal performance, prevents breakdowns, and maintains energy efficiency.

Question 12

Why is my AC not cooling properly?

Accepted Answer

Common causes include dirty filters, low refrigerant, frozen coils, thermostat issues, or compressor problems. Our technicians can diagnose and resolve cooling issues quickly.

Question 13

How long should an air conditioner last?

Accepted Answer

A well-maintained air conditioner typically lasts 12-15 years. Regular maintenance and prompt repairs can help maximize its lifespan.

Question 14

What temperature should I set my AC to?

Accepted Answer

For optimal comfort and efficiency, we recommend setting your AC to 22-24°C (72-75°F) during summer. Each degree lower increases energy consumption by about 3-5%.

Question 15

Why is my AC making strange noises?

Accepted Answer

Different noises indicate different issues: grinding suggests motor problems, hissing may indicate refrigerant leaks, and banging could mean loose components. Contact us for a professional diagnosis.

Question 16

What is a heat pump and how does it work?

Accepted Answer

A heat pump transfers heat rather than generating it. In winter, it extracts heat from outside air and moves it indoors. In summer, it reverses to cool your home. Heat pumps are highly efficient and can both heat and cool.

Question 17

Are heat pumps effective in cold BC winters?

Accepted Answer

Modern cold-climate heat pumps work efficiently even in temperatures as low as -25°C. They're an excellent choice for BC's moderate climate and can significantly reduce heating costs.

Question 18

How much can I save with a heat pump?

Accepted Answer

Heat pumps can reduce heating costs by 30-50% compared to electric baseboard or furnaces. Exact savings depend on your current system, home size, and usage patterns.

Question 19

Do heat pumps require special maintenance?

Accepted Answer

Heat pumps need regular maintenance similar to AC units: filter changes, coil cleaning, and annual professional service. We offer comprehensive heat pump maintenance plans.

Question 20

Can I get rebates for installing a heat pump?

Accepted Answer

Yes! BC Hydro, FortisBC, and CleanBC offer substantial rebates for heat pump installations. We can help you navigate available rebates and maximize your savings.

Question 21

How often should I service my boiler?

Accepted Answer

Annual boiler maintenance is essential for safety, efficiency, and reliability. We recommend scheduling service in early fall before the heating season.

Question 22

What are signs my boiler needs repair?

Accepted Answer

Warning signs include leaking water, strange noises, no heat or hot water, low pressure, pilot light issues, or unusual odors. Contact us immediately if you smell gas.

Question 23

How long does a boiler last?

Accepted Answer

With proper maintenance, boilers typically last 15-20 years. High-efficiency models with regular service can last even longer.

Question 24

Why is my boiler leaking water?

Accepted Answer

Leaks can result from corroded pipes, faulty pressure valves, damaged seals, or internal component failures. Leaks should be addressed immediately to prevent water damage and system failure.

Question 25

Is it normal for my boiler to make noise?

Accepted Answer

Some noise is normal, but loud banging, whistling, or gurgling indicates problems like limescale buildup, air in the system, or pump issues. We can diagnose and resolve these issues.

Question 26

How much does HVAC repair cost?

Accepted Answer

Repair costs vary based on the issue, parts needed, and system type. Simple repairs start around $150-300, while major repairs can range from $500-1500. We provide upfront pricing before starting work.

Question 27

Do you charge for estimates?

Accepted Answer

We offer free estimates for most repairs and installations. For complex diagnostics, there may be a service call fee that's applied toward the repair if you proceed.

Question 28

Do you offer financing options?

Accepted Answer

Yes, we offer flexible financing options for larger repairs and system replacements. Contact us to discuss payment plans that fit your budget.

Question 29

Are emergency repairs more expensive?

Accepted Answer

Emergency service calls may include an after-hours fee, but we keep these reasonable. We believe in fair, transparent pricing regardless of when you need help.

Question 30

Can I get a quote over the phone?

Accepted Answer

We can provide rough estimates over the phone, but accurate quotes require an in-person inspection. We'll assess your system and provide detailed pricing before starting any work.

Question 31

How often should I change my HVAC filter?

Accepted Answer

Standard filters should be changed every 1-3 months depending on usage, pets, and allergies. High-efficiency filters may last 6-12 months. Regular filter changes improve air quality and system efficiency.

Question 32

What's included in a maintenance visit?

Accepted Answer

Our maintenance includes filter replacement, system inspection, cleaning coils and components, checking refrigerant levels, testing controls, lubricating moving parts, and ensuring optimal performance.

Question 33

Do I really need annual maintenance?

Accepted Answer

Yes! Annual maintenance prevents 95% of HVAC breakdowns, improves efficiency by up to 30%, extends equipment life, maintains warranty coverage, and ensures safe operation.

Question 34

What can I do to maintain my HVAC system between service visits?

Accepted Answer

Change filters regularly, keep outdoor units clear of debris, ensure vents aren't blocked, maintain consistent thermostat settings, and listen for unusual noises or performance changes.

Question 35

Do you offer maintenance plans?

Accepted Answer

Yes! We offer three maintenance plan tiers (Basic, Complete, Premium) with benefits like priority service, discounted repairs, annual tune-ups, and extended warranties. Plans start at $199/year.

Question 36

How can I reduce my heating and cooling costs?

Accepted Answer

Key strategies include regular maintenance, upgrading to high-efficiency equipment, proper insulation, programmable thermostats, sealing air leaks, and optimizing thermostat settings.

Question 37

What rebates are available in BC?

Accepted Answer

BC Hydro, FortisBC, and CleanBC offer rebates for heat pumps, high-efficiency furnaces, smart thermostats, and insulation upgrades. Rebates can range from $500 to $6,000+ depending on the upgrade.

Question 38

Can you help me apply for rebates?

Accepted Answer

We're familiar with all available rebate programs and can help you navigate applications, ensure eligibility, and maximize your savings.

Question 39

What is SEER rating and why does it matter?

Accepted Answer

SEER (Seasonal Energy Efficiency Ratio) measures AC efficiency. Higher SEER means lower operating costs. Modern units range from 13-25+ SEER. Upgrading from 10 SEER to 16 SEER can cut cooling costs by 40%.

Question 40

Should I upgrade to a smart thermostat?

Accepted Answer

Smart thermostats can reduce energy costs by 10-23% through automated scheduling, remote control, and learning your preferences. Many qualify for utility rebates, making them a smart investment.

Question 41

How long does HVAC installation take?

Accepted Answer

Furnace or AC replacement typically takes 1 day. Heat pump installations may take 1-2 days. Complex installations or ductwork modifications may require additional time.

Question 42

Do I need permits for HVAC installation?

Accepted Answer

Yes, most HVAC installations require permits to ensure code compliance and safety. We handle all permit applications and inspections as part of our installation service.

Question 43

What size HVAC system do I need?

Accepted Answer

Proper sizing depends on home size, insulation, windows, climate, and other factors. We perform detailed load calculations to ensure your system is correctly sized for optimal efficiency and comfort.

Question 44

Can you install HVAC systems in older homes?

Accepted Answer

Yes! We specialize in retrofitting modern HVAC systems into older homes. We'll assess your home's unique requirements and recommend the best solutions.

Question 45

What brands do you install and service?

Accepted Answer

We install and service all major brands including Lennox, Carrier, Trane, Rheem, Goodman, Bryant, Daikin, Mitsubishi, and more. We'll recommend brands that offer the best value and reliability for your needs.

Question 46

Do you service commercial HVAC systems?

Accepted Answer

Yes! We provide comprehensive commercial HVAC services including installation, repair, maintenance, and emergency service for businesses throughout Metro Vancouver and BC.

Question 47

Do you offer commercial maintenance contracts?

Accepted Answer

Yes, we offer customized commercial maintenance contracts with scheduled service visits, priority emergency response, and discounted repairs to minimize downtime and extend equipment life.

Question 48

Can you work around our business hours?

Accepted Answer

Absolutely. We schedule commercial work to minimize disruption to your operations, including after-hours and weekend service when needed.

Question 49

Do you handle large commercial projects?

Accepted Answer

Yes, our team has experience with projects of all sizes, from small retail spaces to large commercial buildings. We provide detailed project planning and professional installation.

Question 50

What types of commercial systems do you service?

Accepted Answer

We service rooftop units, split systems, VRF systems, boilers, chillers, heat pumps, and all commercial HVAC equipment. Our technicians are trained on all major commercial brands and systems.

Frequently Asked Questions

General HVAC Questions

Furnace Repair Questions

Air Conditioning Questions

Heat Pump Questions

Boiler Questions

Cost and Pricing Questions

Maintenance and Prevention

Energy Efficiency and Rebates

Installation and Replacement

Commercial HVAC

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